AI Automation for Scarborough and North Yorkshire Businesses

Practical AI automation for businesses in Scarborough and North Yorkshire: the shared inbox, enquiries, reports and admin. We build it into the tools you already use, and a person checks every output before it matters.

Most businesses in Scarborough don't need an AI strategy. They need the shared inbox cleared, the quotes chased, and the same details to stop being typed into three different systems. That is what we automate.

Eightlegged is a small software and hosting studio at the Woodend Creative Centre in Scarborough. We have been building business systems for decades and use AI inside them where it is reliable enough to trust. We are not an AI agency. We build the plain, useful automation that gives people hours back every week, and we are clear about where it should not be used.

The jobs that eat your week

A shared enquiries inbox that somebody has to read, sort and answer every morning, where half the messages are the same five questions.
Quotes and follow-ups that go out late, or not at all, because chasing them is nobody's actual job.
Information that lives in a spreadsheet, a CRM and someone's head, and never quite agrees.
Reports that take an afternoon to assemble from data you already have.
Website enquiries, orders or bookings that get copied by hand into another system.
None of these are glamorous. All of them are fixable, and a small, well-chosen automation usually pays for itself quickly.

What we automate

Only things we build and run today

Inbox triage

A shared mailbox sorted into your categories, junk stopped, and a reply drafted for a person to check and send.

Enquiry and form routing

Website forms and emails turned into a job or a record with an owner and a date, instead of a message somebody has to remember.

Data entry from documents and photos

Details read from an email, a form or a photograph and filled into your system, ready for a person to check and save.

Reports

The weekly or monthly report assembled from data you already hold, on a schedule, in plain English.

CRM jobs and follow-ups

Requests, chasers and follow-ups kept on a board with a state, so nothing sits in an inbox waiting for someone to notice it.

Website chat

A chat box on your website, so visitors can ask a question while they're looking. Included with our Care and Care Plus plans.

What we've actually built

Inbox triage that drafts the reply. A service that reads a shared mailbox, sorts every message by what it is (new enquiry, existing customer, invoice query, spam) and leaves a drafted reply in the mailbox's own tone. Nothing is sent until a person clicks send. We run it on our own enquiries inbox every day, and it is available to clients as Inbox Triage, from £49 + VAT a month. You can try it on one of your own emails.

A jobs board that keeps itself in order. At Eightlegged, client emails become jobs on our board, each with an owner, a date and a state. Routine work such as security patches, SEO fixes and content updates is prepared automatically and checked by a person. Simple brochure sites go live once someone approves the change; anything with logins, payments or live data waits for a person to deploy it.

Cataloguing for an auction house. For a Yorkshire auction house we maintain the live bidding system their clerks use during sales. Alongside it, AI looks at lot photographs and produces a first-pass description and condition notes, so the specialist starts from a draft instead of a blank field. The specialist still writes the final entry; the AI removes the typing.

Listing an item from a photo. On a UK reuse platform used by councils, NHS trusts and universities, staff listing a spare desk or a box of stationery used to fill in a form by hand. Now they upload a photo, the AI identifies the item, picks the category and fills in the fields, and they check it and press save.

How a first automation works

  1. 1

    A conversation

    You tell us the job that eats your week. We look at how it is done now, often in person if you are local, and tell you honestly whether it is worth automating.

  2. 2

    A fixed quote

    One specific task, a fixed price, and any running cost stated up front. No platform to buy.

  3. 3

    Built into your tools

    The automation works with what you already use: your mailbox, your website, your CRM or spreadsheet.

  4. 4

    A person checks the output

    Every workflow has a review point before anything reaches a customer, your money or your records. Once you trust it, we look at the next job.

One of the jobs we automate

The request nobody owned: every request becomes a job with an owner, a date and a state.

What we won't automate

Anything that sends money.
Anything that makes a legal or contractual commitment.
Anything that speaks to your customers without a person checking it first.
AI is good at drafts, sorting, summarising and spotting patterns. It is not good at being accountable. If the thing you're asking for shouldn't be automated at all, we'll say so. More on how we work in responsible AI.

Based in Scarborough, working across North Yorkshire

We're at the Woodend Creative Centre on The Crescent in Scarborough, a few minutes from the seafront and the station. Most of our clients are in Scarborough, Whitby, Bridlington, Filey and York, and we're happy to come and see how your business actually runs before suggesting anything. Some of our clients are further afield and we've never met them in person; that works fine too.

Common questions

How much does AI automation cost?+
A first automation starts from £250 + VAT, as a fixed quote after a conversation. We'd rather start with one specific, useful task and prove it pays for itself than sell you a platform. Some automations have a monthly running cost (Inbox Triage is from £49 + VAT a month), and we tell you that before anything is built.
Do I need to be technical?+
No. We build the automation into the tools you already use, such as Outlook, your CRM or your website, and explain it in plain English. You get the time back; you don't need to know what's under the bonnet.
Is my data safe?+
We're clear about what data is used and where it goes, and we set sensible boundaries. Your customer data is not used to train anyone's model. We're happy to walk through it in detail before anything is built.
Will it work with my existing software?+
Almost certainly. We've spent decades connecting business systems, including ones that were never meant to be connected.
Does anything happen without a person seeing it?+
Sorting and drafting, yes. Anything that reaches a customer, moves money or changes your records goes past a person first. That review point is part of every workflow we build.
What should we automate first?+
The job that is repeated most often and annoys people most, usually the shared inbox or copying enquiries from one system into another. One task, done well, tells you more than a plan for ten.

Talk it through

No pressure, no hard sell. Tell us the job that eats your week and we'll tell you honestly whether it's worth automating. Call 01723 384531 or email simon@eightlegged.com.

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